Yesterday I was hanging out in the kitchen of William and Shannon Mueller at Babblin’ Babs Bistro. They’re helping me cook up some recipes for our 11/19 Thanksgiving food section (in the interest of job preservation, I feel compelled to tell you to buy extra copies of the paper that day).
As we were mulling over turkey breast stuffed with asparagus and salmon (and, no, I am not making that up.. fish inside a turkey….yes, indeed.. turfishen? What do we call it?), Shannon started telling me about some pretty spectacularly bad customers.
There was the person who cat called her with a rude whistle to the dining room. A solo diner the Muellers have dubbed “the amazon” spread her things out over two tables. Two tables. One person. At a small joint like Babblin’ Babs.
A question for chefs, owners and front of house people: What do you do when a customer is just so completely rude, you can barely stand to have them in your dining room?
Do you grin and accept it? Is the customer always right? (Please say no!). Do you tell them to stick it? How much honesty do you feel compelled to use when telling a diner they’re being inconsiderate?
Your thoughts, please.