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At your service: Tales of customers gone wrong

Post by News Tribune Staff on Oct. 12, 2007 at 8:16 am | No Comments »
October 12, 2007 8:16 am

The other day I blogged about a miserable service experience at a Tacoma restaurant. So bad, in fact, that the restaurant would have done better for its customers by outsourcing the servers’ jobs to India.


Now, a reader who claims to be a server — and, more importantly, claims to have some dish on customers’ bad behavior — has a request:


How about a post on the polar opposite? I would like to hear from professional wait staff that read this blog. Tell us your experiences of inept customers and the ridiculous things they ask. I’m sure you have a few…I know I do!


I’d like to hear them too. It’s Friday. This here forum is yours’ through the weekend.


But before you share your tales of customers gone wrong, I have one more anecdote from that Tacoma restaurant whose service staff needs better training and a lot more attention from the owners.



A woman entered the restaurant. She wanted something to go. A waiter fawned all over her. I was embarrassed for him, and I was sitting half-way across the restaurant.


If you are into the look, this female customer was for you: beautiful flowing black hair that cascaded like ebony waterfalls you’d pay to drown in. Her blouse had a certain curvature, too.


As for the waiter: You know those people who just don’t do something — they tell you everything they’re going to do before they do it? That’s him. He laid out what he would do for her, right down to the lid on her lassi.


She excused herself to visit the restroom.


He turned to another waiter and said, “She’s smoking hot.”


What do you think I did?


A). Said to myself, “No, she’s not.”


B). Got up and said to the waiter, “Excuse me, sir, that’s my daughter you’re drooling over.”


C). Continued eating, just like the owner who sat nearby, without saying anything while I pondered what kind of vanity hobby I’d waste my money on if I had the money to waste.

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