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Northwest Trek visitors pay on honor system when computers go down

Post by Stacia Glenn / The News Tribune on April 4, 2013 at 9:54 am with 1 Comment »
April 4, 2013 9:54 am

Honesty was the policy at Northwest Trek Wildlife Park on Tuesday.

After the computer and phone systems went down in the middle of the day, employees decided to let visitors who didn’t have cash or checks into the park on an honor system. The 58 people who entered Northwest Trek during that time frame were asked to pay by the end of the day.

All of them did so.

“We told people the truth, that our system was down and we didn’t want to affect their experience,” Membership Coordinator Jeannie Clay said. “Our customers are awesome. One-hundred percent came back and paid.”

One woman who brought five children to the park even tracked down an employee in the office after finding the ticket windows closed when they left.

“It was a tough day, but the lesson at the end of the day as far as restoring faith in people’s honesty and good humor was just awesome,” Clay said.

Leave a comment Comments → 1
  1. This is a wonderful and heartwarming story. Thank you NW Trek…

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