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Out of power customer posts ‘love letter’ to PSE’s Facebook wall

Post by John Henrikson / The News Tribune on Jan. 24, 2012 at 5:10 pm with 3 Comments »
January 24, 2012 5:21 pm

At the height of the recent power outage, Puget Sound Energy advised customers who were having trouble phoning in post their outage complaints on its Facebook wall. That’s what Puyallup resident Jenny Jeffries did, writing a tongue-in-cheek “love letter” to the giant utility.

Dear Sir and or Madam,

You know, power broke up with me at 5 am, with no warning! Just up and left. I thought we were happy and I considered it to be a serious relationship. We had great fun together, always laughing and and basically joined at hip! We were even gonna settle down, and just be together, ya know? Maybe even grow old together. Sure, Power spent nights away, doing its own thing, but it always came back by the morning. The distance made our relationship stronger.

Please let me know if you talk to Power, and let it know I’d do anything to get it back. It’s not over for me, not yet.

Sorry to vent about my problems, you just might know what to say to bring Power back to me. Appreciate all you hard work on the matter!

– Jenny

Surprise! After power was restored, PSE vice president Steve Secrist got back to Jeffries and even displayed a sense of humor.

Dear Jenny-

I confirmed that you and electricity are together again and we are very happy for you! The relationship you have with electricity is so very important to us and we felt terrible that there was an interruption in the relationship you should be enjoying. We also confirmed (and are happy to report) that even though it may have felt like electricity left you, it was actually the seemingly heartless acts of nature that prevented electricity from getting to you and being with you. Please don’t feel like power avoided you. Power was actually desperately trying to reach you.

However, PSE enlisted every available crew (including crews from out of state) helicopters to pinpoint damaged transmission areas, and hard working people to reunite you with your power as quickly as possibly because we are in the business of establishing and preserving relationships people have with their power. Our hope is that your relationship with electricity is stronger and safer than ever, now that your are reunited.

For our part, we will continue to do our best to preserve your union with electricity so that your relationship continues to grow over time!


P.S. your notification was generally considered the favorite notification PSE saw of a power outage. Hope you have a great week!

Leave a comment Comments → 3
  1. buttmanroad says:

    Thats Awsome. Somebody turning something Bad into something Better. A Free Month of Power to her.

  2. yep, now uo the power rates to pay for all the out of state help,
    helicopters, and overtime. great article

  3. MadTaxpayer says:

    I will admit I sure do like TPU! No outages this time!

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