Word on the Street

The latest news in and around Tacoma, Pierce County and South Puget Sound

NOTICE: Word on the Street has moved.

With the launch of our new website, we've moved Word on the Street.
Visit the new section.

WSDOT: New toll glitch affects 1,100 Tacoma Narrows Bridge Good to Go! customers

Post by Sara Schilling / The News Tribune on July 19, 2011 at 12:55 pm with 9 Comments »
July 19, 2011 1:10 pm

The Texas vendor handling Tacoma Narrows Bridge tolling has discovered a new glitch affecting about 1,100 customers with electronic accounts.

The customers were charged the $4 cash rate instead of the $2.75 rate for people with Good to Go! passes, the state Department of Transportation said.

The agency characterized it as a “minor glitch” that affected about 1 percent of total account holders.

“We’re working to resolve this issue and reaching out to the customers who were incorrectly charged,” Dave Dye, deputy secretary, said in a statement.

The problem was discovered as the Texas-based Electronic Transaction Consultants Corp. worked through a backlog of about 150,000 tolling transactions dating back roughly four months, said Patty Michaud, a transportation department spokeswoman.

The problem affected some of the Good to Go! customers who manually put money into their accounts instead of having them replenished automatically, Michaud said.

Michaud said it’s believed that the glitch is a side effect of fixes put in place to correct other tolling problems, including issues with auto-replenishing. The glitches caused thousands of Good to Go! account holders to be wrongly issued violations earlier this year.

People can check on their accounts at www.MyGoodToGo.com or by calling 1-866-936-8246.

Leave a comment Comments → 9
  1. Why didn’t we use a fast pass like the rest of the country – the system that actually works

  2. dawgsmom says:

    Maybe it should be renamed “Good to Go?”

  3. tree_guy says:

    Is there anything that the Gregoire administration can succeed at?

  4. it’s past time to fire this “vendor”. Didn’t the TNT run a story recently showing they had major problems in several other states?

  5. sunlover says:

    We successfully implemented fixes to address problems but unfortunately, this is a new issue that seems to be a side effect of the changes,” said Dave Dye, WSDOT deputy secretary.

    This sounds like a drug commercial on TV. Hmmm – maybe WSDOT management and ETCC are having the side effects caused by their new drug!

  6. menopaws says:

    In the real world, not only would this company be sent packing—and, the morons at WSDOT who hired them would be looking for a job. I will be checking my account….and if we got charged $4….making a loud scene at their office. Last month, when I went to make a payment on our account, the woman asked me” Do you need a receipt?” That never came up with the other company—it was automatic to run off a receipt……..I have never given them a credit card number and NEVER will…….So, more excuses and we are the “test” case before the 520 goes online……..Just wait—it really will explode then……..How many more excuses can WSDOT make? and, who in government has a relative who works for this company? Can’t think of any other reason to hire them with their track record nationwide……..Paula Hammond needs to go.

  7. What happened to the original entity operating the Narrows tolling? I don’t seem to remember these problems with them. It seems to me the problems started when this was all shifted to the “New” tolling run by the State to build new bridges up North. Once again it seems like the state of Seattle has out done the state of Washington. Also as a side note, as soon as the accounts were transfered to the new operator, Canadian phone number, my credit card was use for unauthorized charges, not once but several times in Canada. Go figure.

  8. As an added comment to my first post, the credit card that was used for the unauthorized purchases was exclusively for the original Good to Go account only. No other authorized users.

  9. frankiethomas says:

    This company must be run by ousted weathermen. . .

*
We welcome comments. Please keep them civil, short and to the point. ALL CAPS, spam, obscene, profane, abusive and off topic comments will be deleted. Repeat offenders will be blocked. Thanks for taking part and abiding by these simple rules.

JavaScript is required to post comments.

Follow the comments on this post with RSS 2.0