The Texas vendor handling Tacoma Narrows Bridge tolling has discovered a new glitch affecting about 1,100 customers with electronic accounts.
The customers were charged the $4 cash rate instead of the $2.75 rate for people with Good to Go! passes, the state Department of Transportation said.
The agency characterized it as a “minor glitch” that affected about 1 percent of total account holders.
“We’re working to resolve this issue and reaching out to the customers who were incorrectly charged,” Dave Dye, deputy secretary, said in a statement.
The problem was discovered as the Texas-based Electronic Transaction Consultants Corp. worked through a backlog of about 150,000 tolling transactions dating back roughly four months, said Patty Michaud, a transportation department spokeswoman.
The problem affected some of the Good to Go! customers who manually put money into their accounts instead of having them replenished automatically, Michaud said.
Michaud said it’s believed that the glitch is a side effect of fixes put in place to correct other tolling problems, including issues with auto-replenishing. The glitches caused thousands of Good to Go! account holders to be wrongly issued violations earlier this year.
People can check on their accounts at www.MyGoodToGo.com or by calling 1-866-936-8246.