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Good to Go expands hours, staff for 520 tolling but expects delays

Post by Jordan Schrader / The News Tribune on Dec. 7, 2011 at 11:40 am |
December 7, 2011 11:40 am

The state Department of Transportation announced today tolling on the Route 520 bridge will start Dec. 29. It follows on the heels of a new pay-by-mail system for the Tacoma Narrows bridge, another part of the state’s new generation of tolling.

If officials meet their new target after a host of missed deadlines stretching back to last spring, drivers crossing Lake Washington on 520 will pay by mail or through a pre-paid Good to Go account. They’ll help pay to build a new floating bridge.

Current Good to Go customers who need help with their account should count on delays as the system expands. Tolling director Craig Stone warned in a news release:

“We know from our Tacoma Narrows Bridge experience that we can expect long lines and wait times as customers rush to set up their Good To Go! accounts,” said Stone. “We’re taking steps to prepare for this surge to get as many people on board as soon as possible. Even so, we’re asking people to be patient.”

To prepare for the anticipated high volumes of customers registering and activating accounts this month, WSDOT has extended call center hours and hired extra customer service staff. Customers can purchase the popular sticker passes at Costco, Safeway, Fred Meyer and QFC and activate them online.

Passes will not work unless they are registered on an active account. Drivers should also check their accounts for up-to-date credit card and license plate information.

 

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