Letters to the Editor

Your views in 200 words or less

Tag: nordstrom

Feb.
11th

PIANO MAN: Perez will be missed at store

Re: “Piano man has no shortage of job offers, gigs” (TNT, 2-9).

Walking into the Tacoma Nordstorm store for the last 27 years and being greeted by Juan Perez, the piano man, was the highlight of our family shopping experiences. He made it pleasurable to shop and enjoy the ambiance of live music.

This personable connection will be deeply missed, as it is being replaced by more modern recorded music. Unfortunately, Nordstrom made a terrible and cost-effective decision to do away with personable connection and go to more modern cost-cutting technology. This was a horrible decision on their end.

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Jan.
30th

PIANO MAN: Nordstrom’s loss is El Gaucho’s gain

Like many, I was stunned and saddened to learn that Nordstrom terminated Juan Perez, its piano player of 27 years, with one week’s notice. Until I read the article (TNT, 1-28), I didn’t know of his remarkable story as an immigrant to this country.

Perez is a marvelous musician with an extraordinarily good spirit who brought remarkable elegance to shopping at Nordstrom. Many have described how his lovely music and genuinely beautiful smile made their day when they visited the store. There is a good reason why he is a Tacoma icon.

I first encountered Perez when I moved

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Jan.
29th

NORDSTROM: Customer doesn’t recall being asked about music

I just read the article (TNT, 1-28) about Juan Perez, the 27-year employee being let go as the pianist at the Tacoma Nordstrom. He has entertained many of us for many years. I always know when he is at the piano, and it lets me know I am at Nordstrom. The perfume sellers are now all that lets you know you are at this store.

I have watched people stop and just watch him play. Some of us have to slow down just to catch his eye and get one of his wonderful smiles.

I have had a Nordstrom

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Jan.
28th

NORDSTROM: An ill-considered cost-cutting move

Re: “Nordstrom pianist ends 27-year run” (TNT, 1-28 ).

According to the article, the “store manager heard from some customers that wanted a different type of experience.”

Right. Everyone knows that Nordstrom’s clientele looks forward to hearing Muzak instead of live piano. The complaining customers are almost certainly nonexistent. This is an ill-considered cost-cutting measure that will damage Nordstrom’s brand, like Rolls-Royce dropping its Spirit of Ecstasy hood ornament. Nordstrom needs all the brand differentiation it can get.

Afterthought: If some customers complained about the carbon footprint, would Nordstrom drop its shoe department?