Re: “Customers now treated like crooks” (letter, 1-24).
The writer might be interested in an article in The Atlantic’s January-February issue, “What’s Inside America’s Banks?” In it we learn about much more activity than lending. It seems that “trading” appears to be the main business of big, respected, American banks in recent years.
Are they making money at this? Who knows? They don’t – at least their annual reports don’t convey that. According to the article, ” . . . most people do not read past the introduction. In the pages that follow, the sunny faces of satisfied customers …