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TPU: Utility’s initiative an exercise in deceit

Letter by P.J. Johnson, Steilacoom on June 6, 2013 at 1:38 pm with No Comments »
June 6, 2013 2:15 pm

Re: “Click wants to raise rates again, by 5-10 percent” (TNT, 6-4).

In the last two years, both Tacoma Water and Tacoma Power have raised rates by double digits and now Click Cable TV proposes a rate increase. So Tacoma Public Utilities would have the ratepayers believe they are putting the customer first? I find this to be very disingenuous.

TPU’s new strategic initiative, Customer Value First, is an attempt to make customers feel as though the utility is really working hard on their behalf, while at the same time implementing major rate increases across the board. TPU is attempting to pull the wool over customer’s eyes in order to prevent them from knowing what it is really doing: spending thousands of staff hours devoted to some organizational theory designed to make the ratepayers believe they are doing the very best on our behalf.

This idea that they are now putting the customer first is a complete scam. I would seriously like to see just how many dollars are being devoted to this effort and what they expect the end result to be.

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