Letters to the Editor

Your views in 200 words or less

BUSINESS: The outsourcing of America

Letter by Lyle Laws, Puyallup on May 10, 2013 at 3:26 pm | No Comments »
May 10, 2013 3:26 pm

My wife and I had a modest savings account of a little more than $1,000 with a Bank of America branch on South Hill in Puyallup. Since we hadn’t withdrawn any money from it, when we received a periodic statement recently and I noticed that the balance was $960, I read it again and found that we had been paying a monthly maintenance fee of $12.

After I had called the South Hill branch several times without an answer, I was finally put in contact with two different people in the Philippines and someone in Mexico. When I drove to the bank to inquire about what was going on, I was told that they would check the records and get back to me.

That was on Wednesday. It is now Friday afternoon, and I am still waiting for an answer.

When I called the Wells Fargo Bank branch on South Hill to see if I would be able to contact someone here in America with my banking concerns, I found out the answer after the phone rang only one time. I also learned that I could have an account there that would not require a monthly maintenance charge.

Do the many thousands of people who answer phone calls around the world on behalf of American-based companies pay U.S. income taxes for the money they receive?

Will we be making a switch? You can bank on it.

The News Tribune now uses Facebook commenting on selected blogs. See editor's column for more details. Commenters are expected to abide by terms of service for Facebook as well as commenting rules for thenewstribune.com. Report violators to webmaster@thenewstribune.com.