Letters to the Editor

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PSE: Utility’s customer service nonexistent

Letter by David L. Warnick, DuPont on April 5, 2013 at 10:31 am with No Comments »
April 5, 2013 10:31 am

I got a bill from Puget Sound Energy today. Not a big deal. Except I got a bill from PSE a week ago.

I figured today’s was a mistake, as it was for the same amount as last week’s bill. I went to the PSE website for some sort of customer service (there isn’t any) and found that no bills or billing information is available. It did provide the information that it is changing its billing system and for its convenience, it split our bills up. But because it is changing its system, no information was available.

The site did offer the reasurance that the second bill wasn’t due immediately, but offered no apology for the inconvenience.

You’d think that PSE would warn customers before pulling this sort of stunt. You might also think that it might be required to explain how a bill is suddenly 10 percent higher when split. Is this to compensate for billing us twice for one month?

Getting an answer out of PSE about this is as likely as finding out why our natural gas prices have not dropped when wholesale prices have dropped almost 50 percent over the past 10 years. (In PSE’s defense, it must be said that the Utilities and Transportation Commission, which is supposed to be overseeing it, and our elected representatives won’t respond to that question, either.)

PSE is sort of like the old Ma Bell: It doesn’t care. It doesn’t have to; it has a monopoly.

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