Re: “Nordstrom pianist ends 27-year run” (TNT, 1-28 ).
According to the article, the “store manager heard from some customers that wanted a different type of experience.”
Right. Everyone knows that Nordstrom’s clientele looks forward to hearing Muzak instead of live piano. The complaining customers are almost certainly nonexistent. This is an ill-considered cost-cutting measure that will damage Nordstrom’s brand, like Rolls-Royce dropping its Spirit of Ecstasy hood ornament. Nordstrom needs all the brand differentiation it can get.
Afterthought: If some customers complained about the carbon footprint, would Nordstrom drop its shoe department?