I commute to work from Puyallup to Tacoma and for the last six years have taken a Sound transit bus. Last September they changed the route to start from Seattle with multiple stops in Federal Way, Auburn, Sumner and Puyallup southbound to Tacoma. In mid-June, they discontinued service only from Puyallup to Tacoma.
I had to change my work schedule to find a Pierce Transit bus that takes 20 minutes longer and leaves later than my former bus. Imagine my anger when I discovered the Sound Transit Route 578 bus still arrives at the same time and then travels empty via the same route on River Road to Tacoma Dome station five times every weekday morning!
Formerly there were 12 to 15 paying customers on my bus riding all the way to Tacoma each morning. I would understand dropping a bus line to save money if it were completely discontinued. Discontinuing Route 578 from the Puyallup to Tacoma portion makes no sense as the empty bus is still using the gas and not taking riders.