Re: “Call-takers criticized for 911 calls in Powell tragedy” (TNT, 2-9).
In 2008, I worked briefly for the Law Enforcement Support Agency (LESA), the command center that receives the Pierce County 911 emergency calls. The 911 operators were the most professional group of people I had ever met.
One operator stood out not only for his professionalism, but also his kindness and compassion with every caller, regardless if the caller was drunk, confused, elderly or being threatened by violence. When I saw that David Lovrak was the 911 operator who received the Powell call, I broke down in tears because I knew he is conscientious enough to be tormented by this call even though nothing he could have done would have made a difference.
It is so easy to Monday morning quarterback this call. This is one occupation where people need to know that if you haven’t walked in their shoes, you have no idea what you are talking about.
If I am ever in a dire emergency and call 911, I would feel so blessed to have Lovrak’s calming voice on the other end of the line.