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American Airlines still suffering the side effects of Tuesday’s computer meltdown

Post by John Gillie / The News Tribune on April 17, 2013 at 11:46 am |
April 17, 2013 11:48 am

The lingering hangover from Tuesday’s American Airlines computer meltdown along with bad weather in parts of the country were creating further problems for American Airlines passengers Wednesday.

At Sea-Tac Airport Wednesday,  two American departures, both to Chicago, were cancelled, and two flights, one to Dallas and the other to Chicago, were running seriously behind schedule.

American Airlines Boeing 737 in the airline's new paint scheme -- American Airlines
American Airlines Boeing 737 in the airline’s new paint scheme — American Airlines

A four-hour shutdown of American’s connection to its main reservations system Tuesday caused the airline to cancel or postpone 1,000 flights Tuesday.  Without a functioning connection, the airline couldn’t issue boarding passes, scan boarding passenger tickets, issue or change tickets or figure weight and balance charts for departing planes.

The service interruption meant that planes that were scheduled to fly early morning routes Wednesday were in the wrong cities, and other arriving flights were hours late.

The company said it expected to get its system stabilized by late Wednesday.


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