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United Airlines computer hiccup delays flights, angers travelers

Post by John Gillie / The News Tribune on Aug. 28, 2012 at 3:11 pm |
August 28, 2012 3:18 pm

A computer glitch that temporarily disabled United Airlines’ website and halted its computerized ticketing system has delayed flights throughout the world’s largest airline’s network nationwide and angered some of its passengers.

Today’s computer problem is the latest of a series of computer issues the airline has experienced since last spring when it combined its network with Continental Airlines’. The two airlines have merged their operations.

At United’s biggest hub at Chicago’s O’Hare Airport, long lines of passengers were queuing up to buy tickets and to check in.

The airline also reportedly held flights destined for its Newark and San Francisco hubs.

At Sea-Tac Airport, five mid-afternoon flights were delayed.

Those flights were behind schedule by as little as 50 minutes or as long as seven hours and 10 minutes. United’s flight to Seoul, Korea, operated by its partner, Asiana Airlines, was supposed to leave at 2:30 p.m. It was rescheduled for 9:40 p.m.

Other delayed flights included flights destined for Washington, D.C., Chicago, Anchorage, and San Francisco.

The airline had its website up and running again about 3 p.m.

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