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Delta Air Lines closing SeaTac sales and call center

Post by John Gillie / The News Tribune on May 23, 2012 at 4:18 pm |
May 23, 2012 4:40 pm

Delta Air Lines acknowledged today that it plans to close its sales and call center in SeaTac by Sept. 1.

The airline said 189 positions at that center will be eliminated.

The center’s closure is part of Delta’s effort to consolidate facilities to better fit the airline’s profile. Another Delta call center is closing in Sioux City, Iowa.

The airline currently has nine U.S. call centers, more than any other American carrier, said Delta spokesman Morgan Durrant. The closings will allow the airline, the world’s second largest, to eliminate extra call center capacity.

The 189 workers were notified of the imminent closure in early April. The state Department of Employment Security today issued a public layoff warning notice concerning the center’s closure.

The workers at the center will be offered opportunities to apply for open jobs at Delta or to transfer to other call centers. After the closures, Delta will have call centers in Hibbing and Minneapolis, Minn., Atlanta, Cincinnati, Salt Lake City, Tampa and Dallas.

The airline said those who don’t land other jobs at the Atlanta-based airline will receive severance and benefit packages.

Delta and Northwest Airlines merged in 2008. The combined carrier has been working since then to eliminate redundancies and cut expenses. The SeaTac call center was a Northwest call center before the merger.

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