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Attorneys general persuade Toyota to offer customers rides, rental cars

Post by John Gillie / The News Tribune on Feb. 26, 2010 at 2:36 pm |
February 26, 2010 2:36 pm

Getting your Toyota recall repairs done just got easier, thanks to a little arm twisting by several of the nation’s attorney generals.

Toyota has agreed to provide owners of recalled cars free pickup and return of their vehicles after the repair and free rental cars or taxi fares, said Washington Attorney General Rob McKenna.

The Japanese company, the world’s largest automaker, is recalling more than eight million vehicles to repair accelerators, brakes and other parts that have proven defective.

Here’s what’s happening, according to a release from the attorney general’s office:

Toyota is advising its dealers to address customer concerns on a case-by-case basis. Additional services are being provided to customers concerned about driving their vehicle before the repair is completed and may include:

• Expediting scheduling of the repair.

• Picking up the vehicle from the consumer’s home and dropping it off when repairs are complete.

• Driving the customer to the dealership or workplace.

• Providing alternate transportation, such as a rental car, loaner vehicle or taxi reimbursement.

The company will reimburse dealers for the expenses.

When New York’s attorney general announced that he had reached an agreement with Toyota to assist owners in need of recall repairs, the National Association of Attorneys General asked the company to extend the provisions to all states.

Consumers in need of recall repairs should first reach out to their dealer. Those who have additional questions can contact the Toyota Customer Experience Center, 1-800-331-4331, or the Lexus Customer Assistance Center, 1-800-255-3987. The centers are open 5 a.m.-6 p.m. Pacific Time Monday through Friday and 7 a.m.-4 p.m. Saturday and Sunday. Information is also online at www.toyota.com/recall .

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