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Tacoma Power in top quartile for customer satisfaction

Post by Kelly Kearsley on Aug. 31, 2009 at 3:52 pm |
August 31, 2009 3:52 pm

Tacoma Power is in the top 25 percent of utilities when it comes to customer satisfaction, the utility announced today.

Tacoma Power tied for 24th place out of 120 utilities across the nation in the annual J.D. Power Electric Utility Residential Customer Satisfaction Survey, according to a news release.

When compared to other midsized utilities in the west, Tacoma Power ranked fifth out of 12.

The J.D. Power survey measures six components:

- Power quality and reliability

– Price

– Billing and payment

– Corporate citizenship

– Communications

– Customer service

Tacoma Power has put together a team to analyze the survey results and look for opportunities to provide better services and information.

"I am pleased that we are in the top performance quartile and proud of all that our employees have done to put us there, but I know that we can do even more," said Tacoma Public Utilities Director Bill Gaines.

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