SeaTac’s Alaska Airlines has won first place among the nation’s traditional air carriers in a J.D. Power & Associates satisfaction survey.
This is the second year in a row the airline won top honors.
In the low-cost carriers category, JetBlue Airways was at the top of the list.
According to the nationwide survey firm, the study measures overall passenger satisfaction in seven areas: cost and fees, flight crew, in-flight services, aircraft, boarding/deplaning/baggage, check-in and reservation.
Alaska performed particularly well in five of the seven areas, flight crew, aircraft, boarding/deplaning/baggage, check-in and reservation.
“Alaska airlines has made notable improvements in the courtesy and knowledge of its check-in staff from 2008,” said Powers’ Senior Director of Travel Practice Dale Haines.