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Alaska wins top honors in J.D. Power study

Post by John Gillie / The News Tribune on June 30, 2009 at 5:40 pm |
June 30, 2009 5:40 pm

SeaTac’s Alaska Airlines has won first place among the nation’s traditional air carriers in a J.D. Power & Associates satisfaction survey.

This is the second year in a row the airline won top honors.

In the low-cost carriers category, JetBlue Airways was at the top of the list.

According to the nationwide survey firm, the study measures overall passenger satisfaction in seven areas: cost and fees, flight crew, in-flight services, aircraft, boarding/deplaning/baggage, check-in and reservation.

Alaska performed particularly well in five of the seven areas, flight crew, aircraft, boarding/deplaning/baggage, check-in and reservation.

“Alaska airlines has made notable improvements in the courtesy and knowledge of its check-in staff from 2008,” said Powers’ Senior Director of Travel Practice Dale Haines.

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