June
30th
Alaska wins top honors in J.D. Power study
SeaTac’s Alaska Airlines has won first place among the nation’s traditional air carriers in a J.D. Power & Associates satisfaction survey.
This is the second year in a row the airline won top honors.
In the low-cost carriers category, JetBlue Airways was at the top of the list.
According to the nationwide survey firm, the study measures overall passenger satisfaction in seven areas: cost and fees, flight crew, in-flight services, aircraft, boarding/deplaning/baggage, check-in and reservation.
Alaska performed particularly well in five of the seven areas, flight crew, aircraft, boarding/deplaning/baggage, check-in and reservation.
“Alaska airlines
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