If your Zune is dead, you’re not alone.
The Associated Press reports that thousands of Microsoft’s Zune media players — the software company’s answer to Apple Inc.’s iPod — showed users an error message Wednesday. The problems appeared when people tried to start up their devices.
Frustrated users lit up Microsoft’s online support forum for Zunes with more than 2,500 messages by Wednesday afternoon, AP said.
The company, based in Redmond, said the outage affected only the 30-gigabyte models and was caused by a problem with their internal clock. Microsoft expected the problem to clear up as the clocks ticked over to Jan. 1.
But it’ll be inconvenient. AP reports that users will have to jump through some hoops to get their Zunes back to normal, including letting the batteries die down completely before the devices will restart successfully.