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Looking for solutions means a trip online

Post by C.R. Roberts / The News Tribune on Dec. 31, 2007 at 2:28 pm with No Comments »
December 31, 2007 2:28 pm

Got a problem? If you’re like the majority of Americans, you’ll go to the Internet for a solution.

In a report out this week, the Pew Internet & American Life Project says that for help with a variety of common problems, "more people turn to the Internet than consult experts or family members to provide information and resources."

Among the 10 possible problems: dealing with a serious illness or health concern; making a decision about financing school or upgrading work skills; dealing with a tax matter; and changing a job or starting a business.

Those who had dealt with any the problems were asked where they went for help:

&bull 58 percent of those who had recently experienced one of those problems said they used the internet (at home, work, a public library or some other place) to get help.

&bull 53 percent said they turned to professionals such as doctors, lawyers or financial experts.

&bull 45 percent said they sought out friends and family members for advice and help.

&bull 36 percent said they consulted newspapers and magazines.

&bull 34 percent said they directly contacted a government office or agency.

&bull 16 percent said they consulted television and radio.

&bull 13 percent said they went to the public library.

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