The Puget Sound area’s largest investor-owned utility, Puget Sound Energy, ranks second from the bottom in a new customer satisfaction survey of 13 Western utilities.
The J.D. Power and Associates study ranked PSE 12th of 13 power providers it studied in the West. Only Sierra Pacific Resources ranked below PSE. At the top of the list was Arizona’s Salt River Project with a satisfaction score of 772 of 1,000. PSE earned a score of 651. The regional average score was 673.
PSE’s score was below the national average score of 661. J.D. Power rated 76 utilities nationwide, but divided the rankings by geographic region.
Overall customer satisfaction was based on six factors:power quality and reliability, company image, price and value, communications, billing and payment, and customer service.