Attention Costco shoppers: The new electronics return policy isn’t in effect yet. That means you can return the TV you bought last week whenever you want. Not that Costco wants you to do that but CFO Richard Galanti called us this week after a story ran to make sure consumers know that the new return policy doesn’t start until March 12 in Washington stores.
Galanti also wanted to point out that Costco’s new 90-day return policy is the best in the business. The company also is adding a "concierge" tech support line to help customers install the new, fancy TVs.
"The people on the tech-support line have a direct link to the manufacturers," he said.
Some unhappy customers have sent Galanti e-mails. "This is not something we decided overnight," he said.